Protection of Personal Information Act 4 of 2013 (POPIA).

This practice will only collect, disclose, collate, process and store (“use”) personal information at its discretion when it is necessary and with written consent to ensure that personal information remains protected and is used for the lawful and specific purpose for which it is required. The practice will:

Demonstrate accountability for personal information by:

• Appointing an information officer;
• Ensuring third parties will protect information shared with them.

Limit the processing of information by:

• Collecting personal information directly from the client for the purpose to deliver psychology services;
• Getting consent from the client to render psychology services.

Specify the purpose for the collection of information by:

• Informing the client of the purpose of collecting the personal information when the relationship is established with the client which can include:
  • Collecting website usage information using “cookies” which allows us to collect standard internet visitor usage information;
  • Audit and record keeping purposes;
  • Information in connection with legal proceedings;

Obtain consent for any further processing of information by:

• Obtaining consent from the client if personal information is requested for any other purpose or disclosed to any other recipients.

Ensure information quality by:

• Taking all reasonably practical steps to ensure that personal information is complete, accurate, not misleading and up-to-date.

Secure the integrity and confidentiality of personal information by:

• Keeping information not for longer than necessary and disposing information promptly and professionally;
• Maintaining information and keeping it safe by controlling access to personal information;
• Providing adequate and reasonable protection for the personal information we hold and stopping unauthorized access and use of personal information.

Allow the right to request confirmation by:

• Allowing clients to request confirmation of personal information with adequate proof of identity. This includes the right to request its update, correction or deletion.

How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses/email addresses listed on our website.

Definition of personal information

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.  Further to the POPI Act, COR Concepts also includes the following items among others as personal information:

• All addresses including residential, postal and email addresses;
• Medical aid information;
• Names, surnames;
• ID numbers;
• Names, surnames.